Last Updated: January 15, 2026
Effective Date: January 15, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Buyer," "Client," or "you") and Crust & Crumb Supplies Ltd., a corporation incorporated under the laws of the Province of Ontario, Canada, with its principal place of business at 2480 Meadowpine Blvd, Unit 12, Mississauga, Ontario L5N 6S2 (the "Seller," "Company," "we," or "us").
These Terms apply to all sales, deliveries, and services provided by Crust & Crumb Supplies Ltd. to wholesale account holders and purchasers of our products. By opening a wholesale account, placing an order, or otherwise purchasing goods or services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any amendments or supplements published on our website from time to time.
In the event of any conflict between these Terms and any purchase order, confirmation, or other document issued by the Buyer, these Terms shall prevail unless expressly agreed otherwise in writing by an authorized representative of Crust & Crumb Supplies Ltd.
2.1. Crust & Crumb Supplies Ltd. sells exclusively to commercial foodservice operators, food manufacturers, and institutional buyers. All purchasers must hold a valid wholesale account with the Company.
2.2. To open a wholesale account, applicants must provide: (a) a completed credit application form; (b) a valid Canadian business number (BN); (c) proof of a current foodservice establishment licence or food premise licence issued by the applicable provincial or municipal authority; and (d) a minimum of two trade references.
2.3. Crust & Crumb reserves the right to decline any account application at its sole discretion, without obligation to provide reasons for such decline.
2.4. Account holders are responsible for maintaining accurate and current contact information, including business address, phone number, and email address. Failure to maintain current information may result in delivery delays or account suspension.
3.1. All orders placed by the Buyer constitute an offer to purchase and are subject to acceptance by the Seller. No order shall be deemed accepted until the Seller has issued a written order confirmation (via email or through the account management system).
3.2. The Seller reserves the right to refuse or cancel any order, in whole or in part, for any reason, including but not limited to product availability, pricing errors, credit concerns, or suspected fraudulent activity.
3.3. Minimum order values apply as follows: (a) Initial order for new accounts: $500.00 CAD (before applicable taxes); (b) Subsequent orders: $250.00 CAD (before applicable taxes) per delivery. Orders below these thresholds will not be processed.
3.4. Order modifications or cancellations must be communicated to the Seller no later than 24 hours prior to the scheduled delivery date. Orders for custom-printed packaging cannot be cancelled once the Buyer has approved the print proof.
4.1. All prices are quoted in Canadian dollars (CAD) and are exclusive of applicable taxes, including Harmonized Sales Tax (HST), Goods and Services Tax (GST), and any provincial sales taxes.
4.2. Prices are subject to change without prior notice. However, once an order has been confirmed by the Seller, the price quoted at the time of confirmation will be honoured for that specific order.
4.3. Volume-based discounts are applied in accordance with the Buyer's current discount tier, as determined by the Buyer's rolling 12-month purchase volume. Discount tier assignments are evaluated quarterly and adjusted automatically.
4.4. In the event of an obvious pricing error — whether on our website, in a quotation, or on an invoice — the Seller reserves the right to correct the error and invoice the correct amount. If the correction results in a price increase, the Buyer will be given the option to cancel the affected order without penalty.
5.1. Payment terms are established at the time of account approval and are specified on each invoice. Standard payment terms are Net-30 (full payment due within 30 days of the invoice date). Extended terms (Net-45) are available for qualifying Gold and Platinum tier accounts upon request.
5.2. An early payment discount of 2% is available for invoices paid within 10 days of the invoice date (2/10 Net-30).
5.3. Accepted payment methods include: Visa, Mastercard, electronic funds transfer (EFT), wire transfer, pre-authorized debit (PAD), certified cheque, and company cheque (subject to credit approval).
5.4. Late payments are subject to a service charge of 1.5% per month (18% per annum) on all amounts past due. The Seller reserves the right to: (a) suspend or place on credit hold any account with a balance exceeding 30 days past due; (b) require prepayment for future orders on accounts with balances exceeding 60 days past due; (c) engage a third-party collection agency for accounts exceeding 90 days past due; and (d) recover all costs of collection, including reasonable legal fees.
5.5. Title to goods and risk of loss pass to the Buyer upon delivery to the Buyer's designated delivery address (or upon delivery to the common carrier for shipments outside our direct delivery zone).
6.1. Delivery dates provided by the Seller are estimates and are not guaranteed. While we make every reasonable effort to meet stated delivery timelines, the Seller shall not be liable for any loss, damage, or expense arising from late delivery.
6.2. Free delivery is available for orders exceeding the applicable free delivery threshold for the Buyer's delivery zone (as published on our website and Bulk Ordering page). Orders below the free delivery threshold are subject to a delivery charge, which will be specified on the order confirmation.
6.3. The Buyer is responsible for ensuring that the delivery address is accessible for our delivery vehicles and that a designated representative is available to receive, inspect, and sign for the delivery during the scheduled delivery window.
6.4. If the Buyer or their representative is not available to receive a scheduled delivery, the Seller may, at its discretion: (a) leave the delivery in a secure location at the Buyer's risk; (b) return the goods to the Seller's warehouse and charge a re-delivery fee; or (c) hold the goods for pickup at the Seller's facility.
6.5. For perishable goods (cheese, meats, and other refrigerated products), the Buyer must inspect the goods upon delivery and notify the Seller of any temperature deviations, damage, or quality concerns within 4 hours of delivery. Failure to do so constitutes acceptance of the goods in satisfactory condition.
7.1. Non-perishable goods (equipment, packaging, flour) may be returned within 14 calendar days of delivery, provided that: (a) the goods are in their original, unopened packaging; (b) the goods are in resaleable condition; and (c) the Buyer has obtained a Return Merchandise Authorization (RMA) number from the Seller prior to returning the goods.
7.2. Perishable goods (cheese, meats, sauces) are not eligible for return except in cases of: (a) delivery of incorrect product; (b) delivery of product that is damaged, defective, or not conforming to specifications; or (c) delivery of product that has exceeded its shelf life at the time of delivery.
7.3. Custom-printed packaging is non-returnable and non-refundable once the print proof has been approved by the Buyer. Defective custom-printed goods (misprints, colour variations exceeding 10% of the approved proof) will be replaced at no charge.
7.4. A restocking fee of 15% may apply to returns of non-perishable goods, excluding returns due to Seller error.
7.5. Refunds will be processed within 15 business days of the Seller's receipt and inspection of the returned goods, via the original payment method or as a credit applied to the Buyer's account, at the Seller's discretion.
8.1. Equipment products (pizza ovens) are covered by the manufacturer's standard warranty, which varies by product. Warranty terms, including coverage period, inclusions, exclusions, and claim procedures, are provided with each unit at the time of delivery. Crust & Crumb facilitates warranty claims on behalf of the Buyer but is not the warrantor of equipment products.
8.2. Ingredient and packaging products are warranted to meet their published specifications at the time of delivery, provided that the products are stored and handled in accordance with the storage conditions specified on the product packaging or documentation.
8.3. THE SELLER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, BEYOND THOSE EXPRESSLY SET FORTH HEREIN.
9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRUST & CRUMB SUPPLIES LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SALE, DELIVERY, USE, OR INABILITY TO USE ANY PRODUCTS OR SERVICES PROVIDED BY THE SELLER, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2. The Seller's total cumulative liability for all claims arising out of or relating to any single order shall not exceed the total amount paid by the Buyer for the specific products giving rise to the claim.
9.3. Nothing in these Terms shall exclude or limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.
Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond the party's reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, severe weather events, pandemics, epidemics, public health emergencies, government orders or restrictions, war, terrorism, civil unrest, strikes, labour disputes, lockouts, supply chain disruptions, shortages of raw materials, transportation disruptions, or failures of telecommunications or power supply. The affected party shall promptly notify the other party of the force majeure event and shall use commercially reasonable efforts to mitigate its effects.
11.1. All content on the Crust & Crumb website, including text, graphics, logos, images, product descriptions, and software, is the property of Crust & Crumb Supplies Ltd. or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
11.2. The Buyer is responsible for ensuring that any artwork, logos, or designs submitted for custom-printed packaging do not infringe upon the intellectual property rights of any third party. The Buyer agrees to indemnify and hold harmless Crust & Crumb Supplies Ltd. from any claims, damages, or expenses (including reasonable legal fees) arising from any intellectual property infringement related to custom packaging artwork submitted by the Buyer.
Each party agrees to maintain the confidentiality of any proprietary or confidential information received from the other party in connection with the business relationship, including but not limited to pricing, discount structures, product specifications, business plans, and client lists. This obligation shall survive the termination of the business relationship for a period of three (3) years.
13.1. Either party may terminate the wholesale account relationship at any time by providing 30 days' written notice to the other party.
13.2. The Seller may terminate or suspend the Buyer's account immediately and without notice in the event of: (a) material breach of these Terms by the Buyer; (b) failure to pay amounts due within 60 days of the invoice date; (c) insolvency, bankruptcy, or receivership of the Buyer; or (d) any fraudulent or illegal activity by the Buyer.
13.3. Upon termination, all outstanding amounts owed by the Buyer to the Seller become immediately due and payable.
14.1. These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
14.2. Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation between senior representatives of both parties for a period of not less than 30 days.
14.3. If negotiation fails to resolve the dispute, either party may submit the matter to binding arbitration in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall take place in the City of Mississauga, Ontario, shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
14.4. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute through arbitration.
15.1. Entire Agreement: These Terms, together with any order confirmations, invoices, and other documents expressly referenced herein, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings, whether oral or written.
15.2. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
15.3. Waiver: The failure of either party to enforce any provision of these Terms shall not constitute a waiver of such provision or the right to enforce it at a later time.
15.4. Assignment: The Buyer may not assign or transfer its rights or obligations under these Terms without the prior written consent of the Seller. The Seller may assign its rights and obligations to any affiliate or successor entity without the Buyer's consent.
15.5. Notices: All formal notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by registered mail (postage prepaid) to the address on file; or (c) sent by email to the email address associated with the Buyer's wholesale account, with confirmation of receipt.
For questions regarding these Terms of Service, please contact:
Crust & Crumb Supplies Ltd.
2480 Meadowpine Blvd, Unit 12
Mississauga, ON L5N 6S2
Phone: (905) 814-7200
Email: legal@crustandcrumb.ca